Terms & Conditions

INDOMECOMM Pvt Ltd (“IPL”) is the licensed owner of the brand Jamborees and the website jamborees.in (“Site”).

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Grievance Redressal

 In case of any concerns, please contact us through the modes mentioned at the end of the section and we will do our best to address your concern.  Please note that

1. your reference number to follow up for any order-related issue will be your Order Number, which is a 6-digit number that gets generated once you place the order and is communicated to you by the Order Confirmation email and WhatsApp. Please refer to it in your communications related to all your concerns relating to your order.
2. we will only be able to address concerns that can be factually or visually verified mutually by our team and the customer. We regret that we will not be able to materially address any concern that may pertain to a sensory nature of taste and smell as those are individual experiences but will certainly value and incorporate all such feedback for future improvement.
3. We can only attempt to address any concern that is shared through the official grievance redressal channel within 24 hours of delivery of the order. The concern must be accompanied by the order number (or an invoice copy if the products were purchased from any other channel) and images of all the physical products against which the grievance is being raised.
4. The customer must keep such physical products for onward dispatch to the company as verification/testing of physical products maybe further required depending on the grievance.
5. Grievances shared beyond the deadline and/or without the mandatory accompanying information will not be addressed.

E-mail: jamboreesindia@gmail.com

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Payment Methods

The Site uses the services of Razorpay for the purposes of online order payments. Razorpay enables payments through the following methods

1. Credit/Debit Cards
2. Net banking
3. Wallets (like PhonePe, Amazon Pay, Mobikwik, Freecharge, Airtel Money, Jio Money & PayZapp)
4. UPIs

The customer can cancel the payment any time before filling the payment method details (card no., userID for Net banking, Wallets and other such information) by quitting the page or closing the browser tab.

The Site has no control over the chargeback and it shall be applicable as per the respective payment method/bank rules.

In case of any concerns or queries relating to the payments on Razorpay, please reach out to their Customer Care at 1800-123-1272 (Monday to Friday - 9 AM to 6 PM)

Note:  For any packaging related concerns like tampered box or physical damage of any kind, "a video of the box being opened by you (unboxing video) showing the damaged part of the box/product" is now mandated by our courier partners as proof required against any damage complaints/claims. We request you to help us with the same while logging your complaint.

Please note that our team will not be able to represent or resolve your complaints if the unboxing video is not shared by you at the time of raising the complaint to our helpdesk at  jamboreesindia@gmail.com

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